Effective Date: July 22, 2023
Welcome to www.seamossandherbs.com (“Website”), operated by Gaia Pharms (“we,” “us,” or “our”). We value your satisfaction and strive to provide a smooth shopping experience. This Refunds and Returns Policy explains our process, conditions, and timeframes for product returns and refunds.
1. Eligibility and Timeframe
- If you accidentally order the wrong products, you have 30 days from the date of purchase to request a return for unopened items only.
- Please note that Sea Moss Gels are not eligible for return due to their perishable nature.
2. Product Condition
- To be eligible for a return, the product must be unopened and in its original condition and packaging.
- Sea Moss Gels cannot be returned due to their perishable nature.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@seamossandherbs.com within the eligible return period.
- Provide your order number, the product(s) you wish to return, and the reason for the return.
- Our customer support team will review your request and provide you with further instructions, including any necessary return authorization or shipping details.
4. Return Shipping
- Customers are responsible for the cost of return shipping for eligible products.
- We recommend using a trackable shipping method to ensure that the returned items reach us safely.
5. Inspection and Refund Process
- Once we receive the returned item(s), our team will inspect them to ensure they meet the return conditions.
- If the returned items are in compliance with our policy, we will process your refund.
- Refunds will be issued to the original form of payment within 5 business days after the inspection is complete.
6. Refund Amount
- The refund amount will be for the price of the returned product(s), excluding any original shipping charges or handling fees.
7. Non-Returnable Items
- Sea Moss Gels are non-returnable due to their perishable nature.
- Additionally, any opened or used products are not eligible for return.
8. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at support@seamossandherbs.com.
- We will provide assistance in resolving the issue, which may include a replacement or a refund, depending on the circumstances.
9. Contact Information
For any questions or assistance regarding returns and refunds, please contact our customer support team:
Gaia Pharms
PO Box 800682
Valencia, CA 91380
Email: support@seamossandherbs.com