Refund & Returns

Welcome to www.seamossandherbs.com (“Website”), operated by Gaia Pharms (“we,” “us,” or “our”). We value your satisfaction and strive to provide a smooth shopping experience. This Refunds and Returns Policy explains our process, conditions, and timeframes for product returns and refunds.

1. Eligibility and Timeframe

If you accidentally order the wrong products, you have 30 days from the date of purchase to request a return for unopened items only.Please note that Sea Moss Gels are not eligible for return due to their perishable nature.

2. Product Condition

To be eligible for a return, the product must be unopened and in its original condition and packaging.Sea Moss Gels cannot be returned due to their perishable nature.

3. Initiating a Return

To initiate a return, please follow these steps:

Contact our customer support team at [email protected] within the eligible return period.Provide your order number, the product(s) you wish to return, and the reason for the return.Our customer support team will review your request and provide you with further instructions, including any necessary return authorization or shipping details.

4. Return Shipping

Customers are responsible for the cost of return shipping for eligible products.We recommend using a trackable shipping method to ensure that the returned items reach us safely.

5. Inspection and Refund Process

Once we receive the returned item(s), our team will inspect them to ensure they meet the return conditions.If the returned items are in compliance with our policy, we will process your refund.Refunds will be issued to the original form of payment within 5 business days after the inspection is complete.

6. Refund Amount

The refund amount will be for the price of the returned product(s), excluding any original shipping charges or handling fees.

7. Non-Returnable Items

Sea Moss Gels are non-returnable due to their perishable nature.Additionally, any opened or used products are not eligible for return.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected].We will provide assistance in resolving the issue, which may include a replacement or a refund, depending on the circumstances.

9. Contact Information

For any questions or assistance regarding returns and refunds, please contact our customer support team:

Gaia Pharms

PO Box 800682

Valencia, CA 91380

Email: [email protected]